We don't share your personal info with anybody, for any reason, period. The only possible exception is if we are forced to cooperate in a criminal investigation. Of course, we don't expect our customers to get indicted, so this should be a moot point.
How much does it cost to ship my order?
All prices quoted include FREE STANDARD SHIPPING. We ship small items US Postal Service, First Class Mail. Scopes and other heavier items ship either Priority Mail or UPS Ground. If you prefer one option over the other, let us know. Express & International shipping will incur additional fees.
Do you ship internationally?
Binoculars and spotting scopes, yes, to friendly American allied countries. Riflescopes, this is where it gets tricky. The Homeland Security types have been taking exception to certain dealers exporting internationally. Bushnell, Bass Pro Shops, DNR Sports, recently have all been hit hard with heavy fines or worse (it's all public record).
Check this link: http://www.bis.doc.gov/complianceandenforcement/dontletthishappentoyou2007_sm.pdf
Turns out ALL riflescopes are controlled items. Those that are military spec are controlled under ITAR and require a license from the Department of State. We will not be exporting these items. This includes Eotech HWS, Nightvision, thermal sights, or other explicit milspec items. All other riflescopes are classified as "Dual Use" and fall under the Department of Commerce, Bureau of Industry Security, under the Export Administration Regulations. The requisite classification is found in the Commerce Control List. With few exceptions, export of Dual Use items requires a license. You must also ensure that the person receiving the goods are not under various "no-no" lists published by the likes of the Treasury Department. Certain countries are exempt from licensing under the Dual Use regulations, and we elect to cull others that are otherwise legal but we are not comfortable with. As of the time of this writing, we can export Dual Use optics to the following countries, in compliance with all custom regulations:
Australia, Belgium, Czech Republic, Denmark, France, Germany, Greece, Iceland, Japan, Luxembourg, New Zealand, Norway, Poland, Portugal, Spain and the United Kingdom
We do reserve the right to refuse or cancel any foreign order if we feel it is not in our best interests. Please note international orders will incur additional international credit card fees and an international shipping charge. It is always best to call or email us ahead of time if you are an international customer.
What forms of payment do you accept?
We take check, money order, Visa, MasterCard, Discover and American Express. Although we abhor their anti-gun policies, we realize many of our customers prefer to use PayPal so we take that too. Our PayPal email is Scott@LibertyOptics.com.
Do you charge a fee for credit card use?
No, we do not. But we do discount 2% for orders paid through check or money order.
Do you warranty the items you sell?
All of our product lines are carefully selected to have full manufacturers warranties. Warranties are handled directly between the customer and the manufacturer. We do not do repair work on any optic.
Do you have a moneyback guarantee policy?
Your satisfaction is important to us. If you are not completely satisfied with your purchase we will offer full store credit for items returned in new condition within 15 days of purchase, less a 10% restocking fee and shipping ($18 for riflescopes/binos/spotters, $5.00 for rings and bases, and actual shipping charges for international orders). If you purchased a rifle scope, please do not mount it and then hope to return it for full credit. We examine all returned rifle scopes, and if found to have been mounted we assess a 30% fee. We are committed to your satisfaction and encourage you to call if the item you purchased does not satisfy you or meet your needs. NO RETURNS ACCEPTED WITHOUT PRIOR AUTHORIZATION FROM LIBERTY OPTICS. All special order or pre order items will require a deposit. Should you cancel your order these deposits are non-refundable. However we will allow you to use the deposit as a store credit. In addition, all special order items (where we have to search and locate and order an item for you) are non-returnable.
If we send you the wrong item, or we agree to accept a return of a defective product in the rare case we can assist you in a manner that is more agreeable than going through the factory warranty, we are open to paying your return shipping costs. However, we will NOT pay for insurance or any other "value-added" features. Insurance is an added expense that we've had no use for in 10 years of business. So please do not try to bill us for it. We will pay for the most economical return shipping, period. That's it.
Backorders...If you place via online, phone or mail and your item is not in stock we will notify you immediately. Your order will be processed and shipped when your item is back in stock. We will not contact you before processing your back order, so if you wish to cancel your back order, you must contact us and let us know. Back orders that ship without cancellation will result in a 10% restocking fee (new items, unopened only). Also, if we state up front there is a specific extended ship time for the item you purchased, and you cancel before that time has passed, we will refund you you your purchase price minus the 3% credit card fees. If the lead time extends past what we state, we will refund you in full. Basically, your purchase is a contract. If we violate the agreement, we will pay. If you back out early, you will pay. That's only fair.
Tell me about your pricing....
Most major manufacturers have a little thing called MAP - Minimum Advertised Pricing - when they agree to let you sell their products. Basically, any dealer caught advertising a manufacturer's products below MAP is subject to sanctions, up to and including the revocation of a dealer's priviledge to sell that manufacturer's product. Since we are in business to sell optics and other shooting related products, we have a policy of adhering to MAP. Other companies take things a step further and will "blacklist" a dealer if they are ever proven to sell a product below MAP, or even offer to sell the product below MAP. So where did MAP come from?
In our opinion, manufacturers created MAP policies in response to the internet/ecommerce age. Traditional "brick and mortar" stores, or even mail order/catalog companies, had to adapt to the internet age where anyone can hang a cyber-shingle and sell products with low or no overhead. The result was that prices - and profits - dropped to levels that were deemed uncomfortable for many traditional dealers. In fact, a representative from a prominent optics company flat out told me "The internet is a dangerous thing". What he meant was "dangerous for profits". We happen to feel the internet is an amazing and useful invention. However, during the Dawn of the Ecommerce Age, it is a perfectly valid assumption that manufacturers took many calls and complaints about "Dealer X is selling Product Y at Price Z, and we can't compete with that. DO something!" Since this sort of thing happens today, such is not a reach.
At any rate we may be able to offer you a lower price on any of our products if you just pick up the phone and ask!
What about discounts and specials?
We always look to offer you close-outs, bargains, or special demo pricing and bring these deals to you. For new, current-in-year merchandise, we reserve our absolute best pricing for the following clients:
Military, law enforcement, and employees of state "fish and game management" agencies
Contributing members of Sniper's Paradise www.sniperchat.com
Members of Sniper's Hide who have achieved the level of Lance Corporal or above www.snipershide.com
Card carrying members of Jews for the Preservation of Firearms Ownership www.jpfo.org
Members of the Montana Shooting Sports Association www.mtssa.org
What's with the list above?
Military and police discounts are an easy call. I have a soft spot for biologists. Sniper's Paradise is where we got our start, and there are some great folks over there. Sniper's Hide staff allowed us to work with the members to build a custom tactical scope (the IOR 3-18x42 FFP with modified MP-8 reticle) that really helped our business. Free State Wyoming (FSW) was founded by my good friend and author Kenneth Royce (nom de plume Boston T. Party). We feel Boston's written work and the FSW represents the highest modern day expression of freedom and what it means to be a true American. Those who make this a reality deserve our support. We feel JPFO is the only true "bare knuckles brawler" of all the firearms rights organizations. if they had NRA's budget, or NRA had their mindset, this country would be much better off, in our opinion. MSSA is the 2nd amendment watchdog here in our home state, and are amazing effective. Gary Marbut is one of the hardest working 2nd amendment political activist I've ever seen, and he's in my home state.
What is the best way to order?
Our website! When you place an order, we get an encrypted email with the order and payment information. We check availability of stock and either ship the order the same day (if received before 4:00 p.m. EST) or the next business day.
In these crazy times, almost everything is backordered to some degree or another. We try to communicate the expected ship time on each item to the best of our ability. If you order from our website, you will be charged upon checkout. For other arrangements contact Scott.
You may also order via phone (406) 827-6543.
Do you take trades?
Sometimes. We are REAL PICKY about optics, so we don't accept any with scratched lenses or other signs of serious wear. We don't accept painted riflescopes. Only scopes/optics with the orginal box and paperwork are accepted. Most of our trades have been a "win-win".
Are you a firearms dealer?
No, we are not a federally licensed dealer. However, on occasion, we do sell/trade pieces of our personal firearms collection on Gunbroker www.gunbroker.com, and most are quite happy with the items we sell. Our handle is Loptics.
To keep our operating costs low (and to offer our customers the best price possible) we choose to design and maintain this website ourselves. Since we are not immune to human error, we do reserve the right to correct typographical and photograph errors. With that said if you notice errors please be sure to shoot us an email, and we will promptly correct it.